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New York, New York

Head of Training

Position Summary

 

Highly cross-functional role responsible for shaping the overall communications vision and plan for the field Sales Department of the company. Responsible for establishing and drive a multi-channel communications strategy and oversee the multi-channel strategy, curriculum development, content creation including developing, producing, and updating training materials, collaborating, and communicating with all other departments, and training members. This role will manage delivery platforms (virtual and in-person). The role interacts with partners across the business and requires superb collaboration, communication, organization, and content production abilities. Responsible for. Helping improve customer and distributor acquisition, retention, and development efforts through coordinating, implementing, and executing training programs and activities.

 

Responsibilities

  • Collaborate with the Sales Directors to promote a self-training culture within the company
  • Train members on products, sales processes, and business compensation plans.
  • Drive company growth through better member experience by building strong, professional relationships with members and through coaching, training, communication, meetings, and events, etc.
  • Oversee the creation and development of the Learning Management System, video training, virtual/in-person classroom led training, sales manager training sessions, and the distribution of content through the appropriate platforms
  • Head the company’s Learning Management System development, managing the platform, and routinely analyzing the variations on the company’s KPIs. Track engagement across various platforms and make data-driven decisions. Supervise content metrics and customer feedback
  • Responsible for the creation, development, and maintenance of materials, resources, and activities and delivery of product training programs and business compensation plans
  • Assess, document, and develop curriculum alignment (examples: onboarding, product launches, short-term and long-term learning cycles)
  • Build upon variable operations monthly training calendar and execute a comprehensive strategy across all business units
  • Establish, develop, and track the strategy, timing, and frequency of communications through multiple platforms
  • Ensure all training material is kept up to date to effectively teach new concepts
  • Build strong relationships working closely with other departments to ensure training and educational materials meet members needs and strategic business objectives
  • Identify and define the present and future training needs by collaborating with leaders and relevant departmental managers to gain knowledge of training topics such as new or changing products, policies, procedures, regulations, technologies, etc. Professionally perform and/or facilitate live, online, or other broadcast training or communication activities and events
  • Assist in promoting, coordinating, scheduling, and logistically preparing training and communication activities as assigned
  • Must be able to assist in developing and maintaining internal and external stakeholder relationships
  • Explore new ways to build a curriculum that supports the distributors in the field
  • Monitor the latest promotional items and sales tools to remain competitive within the industry
  • Support company-sponsored events as directed
  • Collaborate with the Executive Team on the content needed and distribution of their communication to the field
  • Maintaining professionalism at all times when representing the company

Requirements

  • Bachelor’s degree in communications, marketing, business or related field
  • 5+ years’ Experience in Training within Direct Selling/MLM Industry
  • Strong verbal and communication skills, able to collaborate effectively with both independent salesforce and internal teams cross-functionally
  • Demonstrated leadership, team building, action planning & coordination skills
  • Thrives in a constantly changing environment, ability to promote, coordinate, and support change
  • Exhibit resourcefulness and positive can-do attitude and ability to work in ambiguous situations
  • A leader in the digital aspects of social selling, knowledge, and skills
  • Superior administration and organizational skills
  • Strong collaboration skills and experience
  • Strong project management skills
  • Self-motivated, customer-driven, team player

 

We do not discriminate in the acceptance or referral of candidates on the basis of race, color, religion, sex, age, national origin, marital status, disability, or other legally protected characteristics.